Tuesday, July 29, 2008

Fixing iTunes / Quicktime pain

Last week I attempted to update my iTunes / Quicktime software. I'm running a vista system so the standard update method fails. I have to manually update so that I can click retry for each config.msi/, the installer needs to delete.

After the update MP4 files would play audio, but the video was a Black image. Change the directX settings only caused it to be a white image. It turns out that the file "3ivxD4_451.qtx" was causing my problem. I didn't know this so I uninstalled quicktime/itunes and reinstalled. This didn't solve my problem. So I uninstalled again and then moved the file mentioned before to my desktop. I then reinstalled. Everything works fine now so I'm going to blame that file and delete it.

This is a reminder that uninstalling software does not always get rid of extensions and plug-ins. You should look for them and delete them after you uninstall software. And find them suspect if the program does not work after uninstall/reinstall.

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